Cancellation & Refund Policy

Thank you for shopping with ELMAE SKINCARE. Please read our cancellation and return parameters carefully before placing an order.

• Order Cancellations: You can cancel your order within 2 hours of placing it by emailing us at hello@elmaeskincare.com. Once an order has been handed over to our shipping courier network, it cannot be canceled.
• Returns & Exchanges: Due to strict health, hygiene, and sanitary standards regarding cosmetic and skincare products, we do not accept returns or exchanges on opened, unsealed, or used hydrogel masks.
• Damaged or Wrong Items: If your product arrives damaged during transit or if you receive the wrong product, you must report it to us within 48 hours of delivery. Please email us with clear photos/videos of the package and an unboxing video.
• Refund Processing Timeline: Once a refund is approved by our team, the amount will be processed automatically back to your original payment method (UPI, Bank Account, or Card). In alignment with standard banking procedures, please allow 5 to 7 business days for the refunded amount to reflect in your bank account balance.